Returns & Refunds
60-day money-back guarantee
Light care takes a few weeks to show. That’s why you have 60 days from the day your order is delivered to try your whruwa set at home. If it isn’t right for you, you can return it for a refund.
How to return in 3 steps
- Email us. Write to whruwaa@gmail.com within 60 days of delivery. Include your order number and a short note on why you are returning it (optional, but it helps us improve).
- Get your return instructions. We reply within 1–2 business days with the return steps.
- Send it back. Pack the set with all parts and ship it. Keep your tracking number. Once we receive it, we refund you.
Your refund
- We refund the full price you paid for the product to your original payment method.
- For payments made in USDT, refunds are sent in USDT to the wallet address you provide.
- Refunds are issued within 5–7 business days after your return is received. Your bank may need a few more days to show it.
- We will email you when your refund is processed.
What we need from you
- The mask, neck patch, remote, charging cable, straps and any other items from the box.
- Original packaging if you still have it. If not, please pack it safely.
- Light, normal use is fine. That’s what the 60 days are for.
Who pays for return shipping?
- Changed your mind or it wasn’t for you: you pay the return shipping.
- Damaged, faulty or wrong item: we pay. Email us within 30 days of delivery with your order number and a photo or short video. We will send a replacement or a full refund — including return shipping costs.
Please do not send items back without contacting us first. Returns without our approval may not reach us and cannot be refunded.
Customers in the EU and UK
You also have the legal right to cancel your order within 14 days of delivery without giving a reason. Our 60-day guarantee gives you extra time on top of that right. To cancel, email us at whruwaa@gmail.com.
Questions?
Email: whruwaa@gmail.com — a real person answers.