Return Policy
To qualify for a return, please make sure:
-
The item is unused and in its original condition
-
All tags, labels, accessories, and packaging are included
-
You have valid proof of purchase (order confirmation or receipt)
⚠️ Returns sent without prior approval cannot be accepted.
Once your return is approved, we’ll send you a return label (where applicable) along with simple, step-by-step instructions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will immediately make it right by:
-
Sending a replacement, or
-
Issuing a full refund after the issue is confirmed
Your satisfaction is our top priority.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, the following items cannot be returned:
-
Opened or used in-ear devices (e.g., earbuds)
-
Items showing visible wear, damage, or modifications
-
Customized or personalized products
-
Final-sale, clearance, or “non-returnable” marked items
-
Activated software licenses or digital content
If you're unsure whether your item qualifies, feel free to contact us before sending it back.
Exchanges
Want to switch to a different item?
The fastest method is:
-
Request a return for your original item
-
Once your refund is processed
-
Place a new order for the product you prefer
This ensures quick processing and guaranteed availability.
EU Customers — Right of Withdrawal
If you’re located in the European Union, you are entitled to a 14-day cooling-off period.
Within these 14 days, you may return any unused item for a full refund, no explanation required.
Conditions:
-
Product must be unused and in its original packaging
-
Proof of purchase is required
(This does not affect your statutory rights.)
Refunds
Once we receive and inspect your return, you will receive an email update.
If approved:
-
Your refund will be issued to your original payment method within 10 business days.
🕒 Some banks or payment providers may take additional time to display the refund.