Privacy Policy

At whruwa, your privacy, trust, and peace of mind are our highest priority.
This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website or use any of our services (the “Services”).

By accessing or using whruwa, you agree to the practices outlined in this policy.
If you do not agree, please discontinue use of our website.

🔍 Information We Collect

We may collect the following types of personal information to operate and improve your experience:

Contact Information

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

Payment Information

  • Card details

  • Billing information

  • Transaction history
    (Processed securely through trusted payment partners)

Account Details

  • Username & password

  • Saved items

  • User preferences

Order Activity

  • Items viewed, added to cart, purchased, or returned

Device & Technical Data

  • IP address

  • Browser type

  • Device identifiers

  • Session & analytics data

Communication Records

  • Emails

  • Customer support chats

  • Survey responses

  • Feedback & reviews

🛠 How We Collect Information

We collect information through:

Direct Interactions

When you:

  • Place an order

  • Create an account

  • Subscribe to emails

  • Contact customer support

Automatic Tracking

Through cookies, pixels, and analytics tools that help us improve functionality and personalize your experience.

Third Parties

Including:

  • Payment processors

  • Shipping partners

  • Marketing platforms

🎯 How We Use Your Information

Your data helps us provide a smooth, secure, and personalized whruwa experience. We may use it to:

  • Process and deliver orders

  • Provide real-time updates and customer support

  • Personalize your shopping experience

  • Send promotions, offers, and updates (optional)

  • Improve website performance and product experience

  • Prevent fraud and enhance security

  • Comply with legal or regulatory obligations

🤝 Sharing Your Information

We only share your data with trusted service partners, such as:

  • Payment processors

  • Shipping & logistics companies

  • Email & marketing platforms

  • Legal authorities (only when required)

🔐 We do not sell, rent, or trade your personal information — ever.

🍪 Cookies & Tracking Technologies

whruwa uses cookies to:

  • Remember your preferences & login status

  • Keep your cart active

  • Improve speed and functionality

  • Personalize recommendations

  • Analyze website performance

You may control cookie settings through your browser.

🚫 Children’s Privacy

whruwa does not knowingly collect information from children under 16.
If such data is discovered, we will delete it promptly.

🔐 How We Protect Your Data

Your security is our priority. We use:

  • SSL encryption

  • Secure, firewall-protected servers

  • Limited access to sensitive data

⚠️ While we take strong measures, no digital system is 100% risk-free.
We advise customers to use strong passwords and safeguard login details.

🧾 Your Privacy Rights

Depending on your region, you may have the right to:

  • Access your stored personal data

  • Request updates or corrections

  • Request deletion

  • Opt out of certain processing

  • Request a data copy

  • Opt out of marketing emails

To exercise any rights, simply contact us — we’re always here to help.

If you'd like, I can also prepare:

✅ Terms of Service for whruwa
✅ Shipping Policy for whruwa
✅ Return & Refund Policy for whruwa
✅ HTML-formatted versions for Shopify